The document emphasizes the necessity for companies to evolve their supply chains into intelligent, customer-centric systems to stay competitive in a fast-paced market. It identifies challenges posed by legacy systems and underscores the importance of agility, customization, and faster fulfillment to meet changing customer expectations. A roadmap for transformation is presented, advocating for a gradual implementation of eight key building blocks, including living segmentation and real-time visibility, to foster innovation and enhance customer experiences.
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